At Boldric, customer satisfaction is our top priority. We are happy to accept returns on some products such as non-embroidered, non-altered, or unused items within 14 days of purchase. There is a 10% Restocking Fee for returned items. No exchanges or returns will be accepted without a receipt, or after 14 days from the original date of delivery. Merchandise can only be returned in its original condition and packaging. Unfortunately, Boldric cannot accept returns for custom order items, embroidered items or show any signs of use including, but not limited to, embroidery/personalization, alterations, laundering, damage, odors, stains, or other markings. Additionally, Boldric cannot accept turns on products considered Personal Protection Equipment (PPE) including, but not limited to, Face Masks. If your return shows any signs of use or wear, the item will not be accepted and will be returned to you, and no refund will be issued. Please send all items for return via insured USPS mail with Return Receipt, insured UPS, or Federal Express (FedEx) shipping. If you have purchased from a trusted partner, please contact them directly for any returns. We cannot accept returns on items purchased from a third party. Placing an order indicates your acceptance of the Boldric return policy.
Returns
Please contact us within 7 days of receiving the order for a return request, otherwise, orders are not eligible for returns. A return shipping fee must be paid by the customer. In order to be eligible for a return, the item must meet the following 2 conditions:
- It must be in the same condition that you received it.
- It’s a low-quality product or inaccurate from the description.
••• Before Making Any Payment Disputes: Please always contact us right away, we would be happy to help and greatly appreciate this. If would like to cancel the order, contact us within 24 hours of placing the order and we will give you a full refund if the order has not shipped yet. ••• Boldric does not offer refunds for incorrect sizes, colors, or any used merchandise. In addition, Boldric does not offer returns on orders using coupon codes or any sale items. To start a return, contact us directly at sales@boldric.com. If your return is accepted, we’ll send you a return shipping address to send your package. Any items sent back to us without first requesting a return will not be accepted. Please feel free to contact us for any order or return questions at sales@boldric.com.
Damages & Issues
Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can quickly assist in correcting any issues. Contact us directly at sales@boldric.com.
Refunds
We will notify you once we’ve received and inspected your return, and let you know when the refund is approved or not. If approved, you will automatically be refunded on your original payment method. Please remember it can take between 3 to 7 days for your bank or credit card company to process and post the refund. Refunds via returning products will just be issued after we receive the product and are approved if it’s in the same condition.
Order Change Requests
All order change requests must be made within 24 hours of submitting your order. If your order has already been shipped, we will not be able to change it. Please make sure to check you have selected the right size and color before placing an order. Please email us at sales@boldric.com for change requests or questions about sizing or color matching.
Sales Promotion, Discounts, and Coupons
Sales tax, shipping & handling do not qualify for a discount. Offers are not redeemable for cash or gift cards, nor is it valid towards previous purchases. Offers may not be combined with other coupons, discounts, offers, or promotions. Offers are valid on in-stock items only. No rainchecks issues. Offers not valid for prior purchases. Other restrictions may apply.
Limitation of Liability
Boldric Makes No Representation or Warranties Express or Implied, to Customers Concerning Items Purchased, Including Without Limitation, Any Warranties Regarding Merchantability or Fitness for a Particular Purpose or Use. The Total Value of Any Liability of Boldric in Any Cause of Action Shall Be Strictly Limited to the Aggregate Dollar Amount Paid by the Customer to Boldric. For the Purchase Under This Invoice. In No Event Shall Boldric Be Responsible for Any Indirect, Special, Incidental, or Consequential Losses or Damages Concerning the Items Purchased.
